Refunds are given only when requested by email (firstname.lastname@example.org) , by a student who has purchased the course less than 14 days prior, and has viewed less than 20% of the course. Whether or not they’ve clicked on the complete and continue button, makes no difference. The rule applies once you access 20% of the modules in the course, whether or not you view the videos. Due to the nature of the product, information cannot be unseen and there is sensitive information that is protected by this policy. Absolutely no exceptions.